Privacy policy
Heather Anne respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how Heather Anne looks after your personal data, your privacy rights and how you are protected by the law.
It applies to information Heather Anne collects for:
- Website users
- Customers purchasing products
- People who contact Heather Anne by post, email, telephone or social media and provide their personal data
Section 1 - Collecting Personal Data
When you visit the Site, we may automatically collect certain technical data about your device, interaction and information necessary to process your orders. We collect this personal data by using cookies, server logs and other similar technologies. We may also collect additional information if you contact us for customer support.
Section 2 - How Personal Data is Used
Most commonly, we will use your personal data to fulfil your order when you purchase a product from Heather Anne e.g. name, billing address, shipping address, payment information, email address and phone number.
This personal information enables Heather Anne to process your payment information, arrange for shipping and provide invoices and/or order confirmations.
Section 3 - Shopify
Heather Anne is hosted on Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Your data is stored via Shopify’s databases on a secure server behind a firewall. For more information, please see Shopify’s Terms of Service https://www.shopify.com/legal/terms
Section 4 - Marketing
With your permission, you may receive marketing communications from Heather Anne. Email marketing includes newsletters about Heather Anne, new products, new ranges and other updates.
Section 5 - Opting Out
At any time, you can withdraw your consent and request Heather Anne to stop sending marketing messages. Email heatherannehandmade@gmail.com
Section 6 - Disclosure
We may have to disclose your personal information to third parties if we are required by law to do so or if you violate our Terms of Service. Third party providers will only use and disclose your information to the extent necessary to allow them to perform their duty:
- Heather Anne employees
- Professional advisers
- Shipping providers
- Payment transaction processors
Heather Anne requires all third parties to respect personal data and treat it in accordance with the law.
Section 7 - Security
Heather Anne has appropriate security measure in place to prevent your personal data being lost, accessed, disclosed, altered or used in an unauthorised way.
Access to your personal data is restricted to Heather Anne employees. Your data will only be processed on Heather Anne's instructions to fulfil your order.
Section 8 - Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can set your browser to refuse browser cookies. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of Heather Anne may no longer be fully accessible.
Section 9 - Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Section 10 - Contact
To view, amend or delete your personal information, please contact Heather Anne by emailing heatherannehandmade@gmail.com or via the postal address 6 Lowther Park, Kendal LA9 6RS.
Last updated: 24/03/2021